8/11/10

When I was a kid…

Was the home phone in the hallway next to the living room. If I were to call, I asked for permission - as all my friends did. Calls to me were answered by the person who found themselves closest to the phone, and it was normal practice to present yourself when phoning out and when receiving calls. Common courtesy, it was called! 

When I was a kid ... 
letters were delivered to the mailbox. It was not mine, but the family’s and it was big and green and placed on the mailbox stand in front of the house. The envelope listed the name of both the recipient and the sender – the way we had been thought it should look. If there was no sender listed on letters addressed to me, I would get a lot of curious questions.

When I was a kid ... 
I did not have phone in my room. It was not an issue, and not really a very easy thing to accomplish either.  – During those days, until I got mobile in 1998 – were phone jacks in the wall required and these were by no means standard for most rooms. Since the same phone was used by all family members, my parents knew who I communicated with. I had no secret contacts they didn’t know about. 

When I was a kid ... 
the phone was only used between 8am and 10pm - and even that was stretching it. To call outside of this period was practically impossible (unless I sneaked downstairs to make a call to a friend after my mom and dad had gone to bed. But - knowing that such a middle-of-the night phone call most likely would be answered by an angry father who I had just woken up -  it never happened ...). 

When I was a kid ... 
I didn’t feel like I had strict limits regarding phone use. Not more than most of my friends at least. Who I talked to limited itself - since the phone was a family phone. When I used the phone was also limited since the phone was placed in the heart of the house and that was also true for most of my friends. I typically never called anyone after 10pm – not even today! There were clear limits to how much time I could sit and chat with friends. The bill was important, but so was the fact that I was surrounded by others. I got a clear message if someone else in the family had to make a call or thought that I had talked long enough, "You have talked long enough now," Dad often barked in the background. 

When I was a kid... 
the world was quite small and simple. Mom and dad typically knew what was going. There were no secrets in regards to who I played with or talked to, and my mom and dad always knew exactly where I was. If someone they did not know called me, I could be sure to get questions like: Who was that? How old is he? Where does he live? Who are his parents? The same would happen if I received a letter. When I was little, the letters arrived in the mailbox and not on a computer. Mom and Dad both knew who I received a letter from and who I sent the letter to (they had to pay for postage ...), and full addresses were on the envelopes. 

When I was a kid ... 
We had rules for everything:
  • Ask / tell if you went out (some typical places were exempt from this requirement, but we pretty much always notified regardless). 
  • Let parents know if plans change. If you were not able to notify them, plans should not be changed. 
  • Ask before using the phone (as I got older I did not need permission). 
  • Do not call anyone after at 10pm.
  • Always present yourself when making and receiving calls
  • Limit time spent on the phone (it's expensive to call, and you block the line for others).
  • Do not call information services because they were expensive (yes - they were then. Such as 411 info, what-, chat lines and voting services) 



Also when I was a kid ... 
we did pranks, tested limits and tricked our parents. Open Line was popular. Do you remember this? Being able to call in to an open conversation with many people where no one knew who the others were or where they lived. Very exciting! At times, we jumped on to our bikes and rode down to the red telephone booth by the store. From here we called Open Line. 
Mostly we talked to older men who found it interesting to talk to young girls like us (exciting then, but really disgusting to think about now!). But when I was little this contact was completely safe. These men did not know our names, where we lived or what number to reach us at. It was exciting, yet completely safe. Any contact outside of the red telephone booth, where 5-6 girls stood crammed together around a heavy handset, was not only out of the question, it was not  possible. Not an issue! 

When I was a kid ... 
it was quite normal for me and my friends that our parents were involved. They typically knew what was going on without really intruding on our privacy. The contents of the letters they mailed for me was secret and so was the content of the letters I received - of course! They typically knew who I talked to on the phone, but that did not mean they knew what was being said. There was a bathroom next to the where the phone was located and I often brought the phone there to talk in piece. It worked! 

The world when I was a kid had natural boundaries quite similar to the ones Bipper lets parents set ... The world was small and possibilities limited by (lack of) technology. Conversations about right and wrong were many, and the rules and guidelines were easy to implement for our parents. They knew what was going on! 
I remember my childhood well, and I experienced it as safe and good. I was protected - yes - but no more than for other children. I had boundaries. I had responsibilities and I had privacy. I tested the boundaries and even pushed them too far (and learned from it!). Just the way it should be. Children should not grow up in protected bubbles where they don’t learn about the real world. We didn’t, and neither should they. But when I was a kid, there were fewer opportunities to make bad choices. Because the world was a simpler place. 

As a mother ... 
I wish all the best in the world for my kids. I want them to be good, strong and independent people who make the right choices and decisions. It is my job and my responsibility as their mother to guide them in the right direction and to set boundaries which I believe are correct. 
I don’t want to be an overprotective mother. I don’t think that I am. I look the other way when the 6-year-old is hanging upside down in the top of the tree. I would rather have the band-aid kit ready than deny them a ride down the hill (but always with helmets on!!) When I hadn’t seen my 6-year-old in 5 minutes at the water park (easily done if one turns away for a moment ...), I walked quietly around looking for him until I found him a 15 minutes later. He was extremely pleased at the top of a slide, safe and happy. My kids play computer games and use the Internet, but only in the living room and only the games and sites that we together agree are good for them. Soon, even my 10 year old daughter will get her own Facebook profile - simply because many of her friends have it. But she will be open with me about her profile. I think she is too young for anything else! 

As a mother ... 
I think it's my responsibility to engage myself and to be present in my kids’ life. It is my responsibility as a mother of three children to keep myself informed about who they hang out with and what they are doing. It is my responsibility to ensure that they create their own experiences (within reasonable limits) and also accept they make mistakes now and then. But to set up these boundaries is by no means easy in today’s society. For my parents it was so much easier because technology was limited making the world seem smaller.
It’s quite simple what I have been trying to achieve with Bipper. To develop a solution that makes it easy for parents to set boundaries. Much in the same way as the boundaries I and all my friends grew up with. That was completely normal 20 years ago, but today almost impossible to set.. 

Maybe I'm an old-fashioned mother - even though I’m only 32 years - who believe that children should grow up with sets of boundaries. This makes them safe. A mother who doesn’t believe dialogue replaces being actively involved and believes children should be trained to get the filter in their head and that they are not born with one. 

Anything else I think is irresponsible!

8/9/10

The debate has started


And then the article from Computer World appeared in VG.no (Norway's larges newspaper). I am not surprised that there is a discussion around Bipper – I welcome that - but it’s a little bit of a concern that the term “monitoring” is what some journalists has focused on. Especially without having seen or tested the service. 


I don’t see how it is possible to monitor someone using Bipper.
It is virtually impossible. If anyone has a need to monitor children, spouses or others, then Bipper is definitely not the solution for them. Neither does Bipper offer any kind of communication log and is definitively not monitoring the kids’ movements. Yes, we have a localization solution that enables you to locate the child by the use of so-called triangulation. This is limited to a set number of times per month, but it is by no means possible to continuously locate the child. For those who don’t want this part of the service, they simply don’t activate it.

Bipper location service is just a small part of the overall solution, and by no means the part of Bipper we consider most important. The core of Bipper is that we make it possible for parents, through a website to define what the mobile phone should be open for. Which contacts, how much and when. I personally believe that giving a child a mobile that is open to everything, believing that the mobile phone is used within the limits you have verbally told your kid, is quite irresponsible. And I’m not alone. In the last report I read more than half the parents checked the content on their kids mobile. I consider that intrusion of privacy and believe more in defining the contact circle for my children on the mobile and trust them within the limits I define. It's actually quite similar to the situation when I was young and the (family) phone was permanently located in one area and the letters came in the mailbox. My parents knew well who I communicated with, how much and what time of day. It has been difficult for today's parents to keep track of this in an era where communication takes place through completely private channels. 


Regarding localization services, it’s true that this is something I looked upon with mixed feelings. But - localization services have been offered globally for several years. Location is becoming a standard product offerings across the board – either people like it or not. Since this is the path forward, I believe that it is important to offer a service that is as safe, secure, transparent and as non-supervisory as possible. This has been the driving force in the development of Bipper’s location service. It’s up to the parents to decide if this is something they need or not. Of all of the localization services offered today Bipper is definitely the 'nicest' - if one wishes to use such a word.


8/7/10

We won!!


Karanba won! The entire Norway Cup!! I have rarely experienced more joy and excitement. I cried. The boys cried. The fans cried. A fantastic experience!!!



8/6/10

Look forward to meeting Thon

I was not surprised that the launch of Bipper would be met with both praise and criticism. Praise is definitively nicer that negative comments, but debating the issue is important and useful. 

Bipper has been in dialogue with The Data Protection Agency several times. Both to inform about the solution and in conjunction with reporting it in to the agency. For those who wonder: Yes - all the rules as it relates to privacy are followed.
Of course! 

I expected that the Data Protection Agency would be critical. It is their role, and they perform it well. I think it is nice that Thon will call me in to the meeting. I look forward to it. The dialogue with the agency has been productive before, and I believe that it will continue to be. That being said, l don’t think they will ever be excited about Bipper. That's okay! We adhere to rules and regulations and will provide a service I know that many parents have requested. And - we will always deliver a service that only have minor elements of control and monitoring, but rather focus on safety and trust within the boundaries that the parents set. From my standpoint, to set limits - in relation to children's digital lives –is the parent's responsibility. Parents should be involved and engaged.  Our children deserve it! 


On the other hand, I’m concerned about the type of monitoring services we see popping up globally. Services where large groups of people can locate each other when they want, and/or where people may obtain a copy of all messages going to and from a mobile phone. This is from my perspective completely unacceptable! How can parents want to intrude and peek
into their children's lives this way? Unfortunately, such solutions start gaining ground – including in the United States. Bipper have actually been asked if we can adapt our solution to also include such monitoring elements. 


My answer has been NO. Bipper will NEVER be such a solution! Not in Norway-not globally.




We are playing for the Championship!


Karanba, Karanba, Karanba! We won the quarter-final match, a nerve-racking match which ended 2-1 after extra time. We then won 4-1 in the semis. So we are in the Championship game and we will be heading back up to Ekeberg shortly. The Championship game will be broadcasted live on TV at 5pm. Tune in!

Amazing results and I’m so happy for the boys and Tommy. I’m so proud of being part of this team and so happy that we can support them. It’s especially nice to see that Haakon and Christian (the bosses at Tele2) are as engaged and touched as us. The fact that I would get as involved in soccer as I am of Tommy’s idealism and the boys excitement over what Karanba is able to provide for them, is a total surprise to me. I believe I’m becoming a soccer fan…


8/4/10

Together towards goal

The “Bippers” spent the entire day at Ekebergsletta to support Karanba’s two soccer teams that participating in Norway Cup, the world’s largest youth soccer tournament. We showed up with Karanba/Bipper banners and flags in addition to tons of Karanba/Tele2/Bipper T-shirts that the fans couldn’t get enough off. Even Bipper’s opponents, their parents and the refs managed to get hold of a few.

It was so exciting to get to meet all the players and take part in their joy, not only for winning, but also for the game and the experience. Their enthusiasm is infectious and their ability to entertain impressive. It was also nice to see Tommy again. Tommy- I really admire your drive and your commitment. Being an idealist myself I can relate. Working 24/7 without much pay is difficult, but the there is a lot of joy and inspiration to be found in what you are achieving. In many ways I miss this in the “business environment” I now work, but to be part of Karanba, gives me that fantastic feeling again. I will do whatever I can to support Karanba going forward. I also encourage others to do the same!

Karanba, for those who doesn’t know the story, is an initiative started by Tommy Nilsen, a former professional soccer player from Norway. A serious knee-injury ended his career at an early age and he decided to go to Brazil.

Here, he started Karanba since he considered it his life’s obligation to give something back to soccer, the sport which had given him everything

The goal is to provide poor boys from the slums of Rio, who has no future, an opportunity for one and he has been funding this out of his own pocket. He has eventually been able to attract more resources to help him realize the goal, which is to create a permanent facility where teenagers can escape the slums and come to play soccer and get an education

Bipper is very proud to be part of this amazing imitative and encourage other to support them as well.

Finally

Whew .... This has been a long pregnancy! 14 months have passed since Christian Sæterhaug (Marketing Director at Tele2) called me and said that "the two of us should work together."


It was back in June last year that Christian called - almost entirely out of the blue. He had heard about me in an interview by a person who knew of Bipper from the Venture Cup at NHH, and thought it was exciting. Tele2 noticed that more and more children were mobile users, and had begun to get a lot of questions from parents who wondered how they should relate to children and the mobile and asked for solutions that gave better control. 

At that time Bipper was a tiny company.
We had no prototype, but had started development and had big ambitions. Only a month earlier we had been on the brink of bankruptcy (the financial crisis was tough indeed ...) and Olav and I were forced to run to the bank to take out loans - backed by some nice people who helped us raise a few hundred thousand Nkr (which got us back to zero!). A few weeks later our financial situation was under control. Thankfully, investments from Sparebanken Vest and a private angel investor had ensured that we could resume the development again. 

And then Tele2 called! A telephone call led to a meeting, than another meeting, which resulted in a letter of intent, then a contract, an IRD with Innovation Norway, a lot of work for both parties regarding the development and finally a finished product.


It's been a long journey, but we finally crossed the finish line! Finally! Tele2 has been an extremely important partner for us over the past year. Together we are launching a subscription called Tele2 Bipper, which includes all of Bipper’s services, for the Norwegian market. This is an exclusive partnership over the next months and I can promise you that you will notice us in the media. It’s also exciting that we are being contacted by operators around the world that are interested in Bipper.

These are exciting times!